Shipping policy

ORDER PROCESSING: Please allow 2-5 business days to process your order. Expect an email within [timeframe] to let you know your order is on the way.

STORE PICKUP - 2130 South Mountain View Ave Orders can be picked up daily, 24 hours a day. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 5 miles of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Orders placed before [time] during store hours [insert store hours] will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING Orders are generally shipped within 1-5 days using [your shipping provider i.e. Canada Post's delivery standard is 2 - 7 days]. Flat rate shipping fee of [fee] applies to orders shipping to [locations outside local region]. Optional: We do not ship outside of USA at this time.

 DOMESTIC SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $X flat rate shipping to (France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom**, Andorra, Denmark, Finland, Greece, Iceland, Liechtenstein, Malta, Norway, Portugal, Sweden)

You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table

Shipping option Estimated delivery time

Price Option 1 X to X business days $X

Option 2 X to X business days $X

Option 3 X to X business days $X

 

INTERNATIONAL SHIPPING:

We offer international shipping to the following countries: [list of countries].

If relevant you can also include countries you don’t ship to: At this time, we do not ship to 

  • Cuba
  • Iran
  • North Korea
  • Syria
  • Crimea region of Ukraine
  • Donetsk and Luhansk People's Republics in Ukraine

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.

Shipping option Estimated delivery time Price

Option 1 X to X3business days $0

Option 2 X to X business days $X

Option 3 X to X business days $X

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. iHealthbrand is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at ihealthbrand@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at ihealthbrand@gmail.com